Frequently Asked Questions
You have questions? We got answers!
Order and Customization Inquiries
What types of payment do you accept?
We offer various convenient payment options to ensure a seamless shopping experience. You can securely make your purchase using major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, we accept payments through trusted online platforms like PayPal, and Apple Pay.
I live locally, can I pick up my order, rather than shipping?
Certainly! If you're a local resident within a few miles of Metairie, you have the option to choose porch pickup instead of shipping. When making your purchase, kindly indicate your preference for this option. We will notify you when your order is ready for pick up.
Can I place an order if I'm located outside the United States?
Unfortunately, we are unable to process orders for customers outside our designated shipping region. We appreciate your understanding and apologize for any inconvenience this may cause.
Do you do custom designs?
Absolutely! We specialize in crafting custom designs tailored to your preferences. To initiate the process, please contact us at EtchiDesignsNOLA@gmail.com and share your ideas through sketches, photos, or detailed descriptions.
Here's an overview of our Custom Design Process:
1. Initial contact with your design concepts.
2. We'll create a digital mock-up using Illustrator and present it for your approval.
3. Upon approval, we'll craft an unfinished prototype for your review.
4. Once everything meets your satisfaction, we'll commence production and, upon completion, promptly ship your customized item.
Please note:
- Payment is required upfront before commencing any design work.
- Custom order pricing varies based on size and complexity, and we'll discuss this with you beforehand to ensure transparency about the total cost.
We look forward to bringing your unique vision to life!
Can I customize something I found on your website?
Certainly! We love personalization. If you've spotted something on our website and wish to customize it, we're more than happy to accommodate. As we craft each item by hand, customization is within our capabilities. For a seamless process, please reach out to us from our Contact page or email us at EtchyDesignsNOLA@gmail.com, and let's discuss your vision. Please note that customization incurs an additional fee. We look forward to creating something special just for you!
Can my custom design be truly one of a kind?
Absolutely! We adore creating unique pieces. While we may reproduce custom items to share the beauty, if your creation holds personal significance, is one-of-a-kind, or is tied to your life in a special way, we honor and respect your wish for exclusivity. Your secrets are safe with us; we'd never spoil a surprise or diminish the uniqueness of something special in your life.
There was a piece that is now sold out! Can I still buy it?
Oh, the one you had your eye on is sold out? Fear not! As all our jewelry is handmade, we can recreate older styles for you. Drop us an email at etchydesignsnola@gmail.com, including a photo of the piece you were eyeing, and we'll guide you through the process of placing a custom order. Let's bring back that favorite piece!
Do you offer gift packaging?
Absolutely! Every order is packaged with care, making it ready for gifting or as a treat for yourself. Every order will come in a beautiful organza bag along with our business information. We do not include packaging receipts or pricing in our shipments so feel free to directly send to your recipient and rest assured that they will not see pricing or order details.
Need to send a note? Let us know at check out and we will print one for you.
Product Care and Material
How do I care for my earrings?
To preserve the exquisite beauty of your earrings, it's essential to shield them from excessive moisture and prolonged sunlight. Keep them looking their best by gently wiping with a soft cloth and storing them in a cool, dry place when not in use.
Cleaning your earrings is a breeze. Regularly clean the posts with a simple saline solution or rubbing alcohol. Allow them to dry thoroughly before reinserting, ensuring your earrings stay pristine and ready to adorn.
Can I take my earrings in the shower or pool?
It's advisable to avoid fully submerging your earrings in water, whether in the shower or pool. The wood composition may undergo gradual breakdown with prolonged water exposure. To ensure the longevity and beauty of your earrings, it's best to keep them dry and avoid direct contact with water.
What material do you use?
We primarily use a combination of wood and acrylic for crafting our earrings. Each piece is meticulously handmade, ensuring a unique and high-quality accessory. For all of our earring posts, we use only Hypoallergenic Stainless Steel posts.
What if the earrings make my ears hurt?
Comfort is crucial. If our earrings cause any discomfort, we recommend discontinuing use and reaching out to us at EtchyDesignsNOLA@gmail.com. We'll assist you in finding a solution, whether it be an exchange or return.
Please note that our return policy requires notification within 5 days after purchase, and the item should not have any signs of wear.
Lost Items and Returns
I’ve lost one of my earrings, what can I do?
Oh dear, it's disheartening to hear you've lost one of your earrings! We sincerely apologize for the inconvenience. Reach out to us at EtchyDesignsNola@gmail.com, and we'll do our best to assist you. Kindly include one or two photos of your remaining earring to help us match it accurately and provide the necessary support.
What happens if I don’t like my item?
Your satisfaction is our priority. If you're not pleased with your purchase, please refer to our return policy on our website.
Returns are available, but we must be notified within 5 days after purchase, and the item should not have any signs of wear. We strive to provide a hassle-free return process and address any concerns you may have.
What is your return policy?
Please check out our Returns page for details.
How can I contact customer support?
We'd love to help you! Please visit our Contact page or e-mail us at EtchyDesignsNola@gmail.com
Miscellaneous
Are your earrings truly handmade?
Certainly! Without a doubt! Have you ever noticed the short nails in every photo? Well, that's because handcrafting takes a toll on them! From sanding and painting to sealing each piece, there's no mercy for fingernails in this process. We cherish the hands-on approach and take immense pride in the fact that every piece is genuinely handmade. Each pair of earrings is meticulously crafted with a blend of wood and acrylic materials, highlighting the authenticity and uniqueness of our handmade creations.
Why should we buy from you, rather than Amazon or Etsy?
While Amazon offers a vast array of products, choosing us supports a small business dedicated to handmade craftsmanship. Our earrings are crafted with care and attention to detail, offering a unique touch that sets them apart from mass-produced alternatives. Additionally, our personalized customer service ensures a more tailored and responsive experience for our valued customers.
Where do you get your designs from?
As a lifelong resident of New Orleans, my designs draw inspiration from the city's iconic symbols and vibrant culture that hold a special place in my heart. While navigating the streets and immersing myself in local events, ideas spontaneously come to life in my mind. The creative process is unpredictable, with concepts emerging seemingly out of nowhere. I enthusiastically transform these ideas into tangible designs, hoping you'll appreciate the unique charm each creation embodies.
The majority of designs undergo a meticulous trial-and-error process using Adobe Illustrator and a laser cutter. Given that not all items look great when etched, we produce numerous prototypes, embracing the journey of failures until we discover the one we truly adore.