We want you to be absolutely thrilled with your handmade earrings! If, for any reason, you need to return your purchase, please follow our return guidelines below:
Eligibility:
- Returns must be requested within 5 days of receiving your order.
- To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
How to Request a Return:
- Contact us at EtchyDesignsNOLA@gmail.com within 5 days of receiving your order, providing your order number and a brief reason for the return.
- Our team will review your request and provide you with further instructions on how to proceed.
Return Shipping:
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping service to ensure your return is received.
Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the item is approved for a refund, it will be processed, and a credit will automatically be applied to your original method of payment.
Important Notes:
- Returns requested after 5 days of receipt will not be eligible.
- Custom orders and earrings that show signs of wear or damage are not eligible for return.
- We recommend checking the product description for specific care instructions to ensure the longevity of your handmade earrings.
Thank you for choosing our handmade earrings! If you have any questions or concerns, please contact us at EtchyDesignsNOLA@gmail.com. We appreciate your understanding and support.
